Natalie led the independent Access to Cash Review in 2018, which led to government legislation protecting cash for those who need it. She now chairs Cash Access UK, which is fully owned by the major banks and provides shared cash and basic banking services across the UK, with over 140 Banking Hubs now in operation. She is also a non-executive Director of LV= , Spire Healthcare PLC, and Openreach. Prior to her non-executive career, Natalie was a three times CEO, leading the Financial Ombudsman Services at the time of the PPI court judgement, of The National Archives, and of HM Court and Tribunal Service. She was also on the UK Executive of HSBC, and in early career, a McKinsey consultant.